Pre-Admissions Officer


We are seeking an administrative professional to complete the pre-admission process with a solid and empathetic focus on professional customer service, delivered in a timely and efficient manner.

The position:

  • Liaising with, and interviewing, potential residents and their family members
  • Waiting-list management and triaging initial resident enquires
  • Liaising with relevant parties to collect the necessary documents from potential residents to complete the pre-admission process
  • Support potential residents and their families to ensure they are well informed, and have a clear understanding regarding financial requirements for Residential Aged Care living
  • Provide clear and complete information to each potential resident, including ongoing fees and any security they must provide to be permitted to enter the facility
  • Conduct regular assessments of each potential resident
  • Create and maintain the resident files during the pre-admission stage
  • Consult with external and internal stakeholders to determine an appropriate assessment that aligns with Harbison and Australian National Aged Care Classification Funding Models


The person:

  • Proven administrative skills, including proficiency in Microsoft Suite and Outlook
  • Knowledge of aged care, including fees and funding (ideal but not essential)
  • Knowledge and experience—or exposure—to clinical or health-related settings, and working effectively as part of a multidisciplinary team
  • Highly-developed interpersonal and communication skills
  • Excellent time management and organisational skills, with the ability to adapt to changing demands
  • Ability to work independently with limited supervision
  • Experience exercising discretion and confidentiality with sensitive information
  • Strong relationship-building skills and customer/client-centric approach
  • Previous experience in aged care will be considered highly advantageous


The benefits:

  • NFP salary packaging benefits reducing taxable income (details via the AccessPay website) includes up to $15,900 in pre-tax earnings plus $2,650 to contribute towards entertainment benefits each year
  • Free, confidential counselling & well-being services via our Employee Assistance Program
  • Ongoing training and development, with a commitment to investing & supporting each employee and their chosen career progression.


Next steps:

  • Interested applicants are to submit a resume and cover letter by completing the ‘Apply Now’ details below.
  • A detailed role description can be obtained by emailing
  • For further information regarding the role, please contact Workforce Engagement Coordinator, Jessica Kelly at 02 4868 6226.

Please note the current Influenza vaccination and evidence of the COVID-19 vaccination (3 doses) requirements of employment at Harbison.

Apply Now