We would love to hear from you!


Harbison regularly seeks input and feedback from consumers, the workforce, consumer representatives and external bodies. This information is used for continuous improvements for individual consumers and the organisation as a whole.

We encourage all types of feedback, including complaints, compliments and suggestions.

Once you have submitted your feedback, we will acknowledge it within 1 business day and do our best to action and resolve within 5 business days. We will endeavour to be in regular contact with you during this time.

Please choose the site you wish to provide feedback for.

If you do have a concern or complaint, the following information resources may also be helpful.


Aged Care Quality and Safety Commission

Information for People Receiving Aged Care (Translated)

Seniors Rights Service

Older Persons Advocacy Network (OPAN)

Burradoo Feedback


Moss Vale Feedback